Email the Editorial Team
Write to [email protected]. A short subject line helps — “correction”, “bonus terms”, “partnership” — because it tells us who on the team should pick the message up. Whatever you send arrives with a person, not with an autoresponder.
What You Can Write to Us About
No subject is too small. These are the messages we receive most often:
- Corrections. Welcome offers, wagering multipliers and withdrawal limits at non GamStop casinos change without notice. If a figure on the site no longer matches what the operator publishes, tell us the page and the number, and we will re-check it against the operator’s current terms.
- Questions about a review. If a passage is unclear — how a bonus total is calculated, what a stated payout window actually covers — ask. We will either explain it or rewrite the paragraph that failed to.
- Suggestions. A brand you think deserves a review, a comparison you would find useful, or a question our FAQ does not answer.
- Technical problems. Broken links, pages that will not load, layout that breaks on your phone. Your browser and device help us reproduce the fault.
- Editorial and partnership enquiries. If you represent an operator or a network, outline the proposal in the first message so we can give you a straight answer quickly.
What We Cannot Help With
We are an independent comparison site, not a casino, a payment provider or a regulator. We have no access to your player account, which means we cannot chase a pending withdrawal, release a blocked balance, reinstate a cancelled bonus or verify your documents. Those requests belong with the operator’s own support team first, and then, if they stay unresolved, with whichever licensing body or dispute service is named in that operator’s terms.
We also cannot give legal or tax advice for your situation. Where our guides discuss UK tax or licensing they describe the general position and point to the primary source; anything that depends on your own circumstances needs a qualified professional.
How Long a Reply Takes
Most messages are answered within two working days. Around a wave of new operator launches or a round of changed offers it can stretch to three. If nothing has arrived by then, check your spam folder before writing again — replies from a small domain occasionally land there.
Editorial Independence
Some links on this site are commercial, and that revenue pays for the research behind the reviews. It does not buy a position in the rankings, a rating, or a favourable sentence. If you think a page reads otherwise, email us and point at the paragraph. We would rather argue about it with a reader than leave it standing.
If Gambling Has Stopped Being Fun
If you are worried about your own gambling or someone else’s, please contact a support service directly rather than writing to us — we are not a helpline, and we do not want to be the delay in between. The National Gambling Helpline, run by GamCare, is free and open 24 hours a day on 0808 8020 133. BeGambleAware offers advice and treatment referrals, blocking software such as Gamban restricts access across your devices, and GAMSTOP operates the UK self-exclusion register for UKGC-licensed sites. 18+ only.
A Few Things That Speed Up a Reply
- Name the page. A link or a heading is enough for us to find what you are looking at.
- Include the detail. The casino name and the exact figure or term you are asking about save an entire round of emails.
- Check your address. One wrong character and our reply never reaches you.
Every message is read. If yours needs input from more than one person, we will tell you it is being looked at rather than leave you waiting in silence.