6 min read

Activate your Existing Rembrand Account

Posted in: User Guides
30 March 2023

Your Guide to Activating your Existing Account

Logo

Activate your existing Connect+ Account

Welcome to our Connect+ guide. This guide is designed to help you turn your branch-created account into a web account using our Connect+ activation feature. By following these simple steps, you'll be able to access all the features and services available to web account holders, including viewing your account history, making payments, and placing orders online. This guide is designed to provide you with everything you need to know to get started with Connect+. So let's get started!

Your Step by Step Guide

  1. 1

    Step 1

    Step 1: Go to the Connect+ login page on our website at https://www.rembrandtimber.co.uk/customer/activate

  2. 2

    Step 2

    To activate your account, you'll need your account's email address, account number (e.g. TESTJOINER03), and a one-time passcode (OTP) consisting of six digits. If you haven't received your OTP or don't have it, please check your email inbox for our activation correspondence. Alternatively, you can contact your local branch or email customer.service@rembrandtimber.co.uk to obtain it.

  3. 3

    Step 3

    To proceed, you'll need a one-time passcode, account number and email address. You can obtain these details by checking your email inbox for our activation correspondence or contacting our customer service team. Once you have your details enter it in the appropriate fields (as shown below) to proceed to the next step.

  4. 4

    Step 4

    Click "Connect" to proceed to the next step.

    Screenshot of step 4
  5. 5

    Step 5

    Please complete any additional details required to connect and activate your account, such as your name, telephone number, and a new password. Please make sure to remember your account email and password as you will need them to log in in the future.

  6. 6

    Step 6

    Once you have completed all the required steps, your account will be connected, activated, and ready to use online. You can now log in to your account and access all the features and services available to web account holders.

Summary

That's it! Following these steps should allow you to easily turn your branch-created account into a web account using Connect+. If you have any questions or issues during the process, please don't hesitate to contact our customer service team for assistance.

  • The guide explains how to turn a branch-created account into a web account using Connect+.
  • To get started, go to the Connect+ activation page on the website and enter your email address, account number, and branch-created account number.
  • Obtain a one-time passcode either by checking your email inbox or by contacting our customer service team. Once you have the passcode, enter it in the appropriate field to proceed.
  • Complete any additional details required to connect and activate your account. Once completed, your account will be connected, activated, and ready to use online.

Have any questions? You can get in touch below

Contact Form

If you have any questions or feedback you can use our contact form by clicking the button below.

 

 

Telephone

If you would like to discuss anything then please get in touch.

Phone: 0330 343 2000 (8.00am - 5.00pm)

Email

Please email us if you would like any further information.

Email: customer.service@rembrand.co.uk

Branches

For more information on the opening times and locations of our branches please visit our Branch Finder page.

Previous article:
Next article:
Related posts

Branches throughout Scotland

Branches across Scotland, a local service, collection or delivery options - Rembrand Timber delivers

Same day Click and Collect

Get your essential project materials with ease from Rembrand Timber, just a quick few clicks away

National Timber Group Logo

Part of the UK's largest independent timber group, Rembrand Timber offers high-quality timber at scale