When you buy on-line you can be confident that we will do everything we can to get your order delivered and unloaded in the minimum amount of time...

Items are usually dispatched within 48 hours, stock permitting. The majority of goods will be delivered within 3-4 working days (excluding weekends and Bank Holidays).  

Collect from depot
We can look out your order and have it waiting ready for collection at your local branch. You will receive e-mail you to let you know when the order is ready to collect, all you need to bring with you is your order confirmation or confirmation number.

E-mail Updates
As soon as the order has been processed you will receive an e-mail from one of our sales team to confirm the date and an approximate delivery time for your order. If you are uplifting from a depot you will receive an e-mail with a collection date, as the majority of products are in stock this is normally the same as the date of order.

Stock Availability
We try to ensure that all products on the Website are in stock at any of the branches at all times. If for any reason the product you have ordered is not in stock we will contact you by your proffered method straight away and if possible offer an alternative or inform you when the product will be in stock and delivered.

Flexible Unloading
We deliver Monday to Friday 8.00 - 17.00. If you can't be present for the delivery during this time we can leave the goods and post your invoice as long as..

• There is a suitable place to leave goods e.g. garage
• The goods do not require assistance unloading e.g. railway sleepers.

If you wish to use this service then please put as much information as you can in the delivery instructions. Please note we will not be responsible for the goods after they have been left.

Delivery Areas

Rembrand Timber deliver to all areas in mainland Scotland apart from the areas marked in red on the map shown. If you are within this area and wish to place an order with us, please give your nearest branch a call or call our headoffice on 01382 323200 and get a quotation on delivery.

If you have any queries about your order delivery you can contact your local branch quoting your confirmation number.